Family Tree Maker FAQ & Building, GEDCOM, Privacy and Print
Read our family tree maker FAQ for answers about accounts, relationships, GEDCOM files, photos, privacy, collaboration, printing, plans and support.
Family Tree Maker FAQ
Find clear answers about creating a tree, adding relatives, importing and exporting GEDCOM files, protecting living people, printing charts, inviting collaborators and managing an account[cite: 3]. This family tree maker FAQ provides short practical guidance and links to detailed instructions when a task needs more explanation[cite: 3].
Getting Started
What do I need to start a family tree?
One name and one known relationship are enough[cite: 3]. Add close relatives first and leave uncertain dates or places blank until stronger information is available[cite: 3].
Should I begin with myself?
Starting with yourself is usually easiest for general genealogy[cite: 3]. A reunion or descendant tree may begin with a shared ancestor or couple[cite: 3].
Do I need an account?
Guest editing may be available, but an account is recommended for secure online backup, access from different devices and private collaboration[cite: 3]. Check the current product flow before publishing this answer[cite: 3].
Is the family tree maker free?
You can start without entering payment information[cite: 3]. The Pricing page should show verified limits for trees, people, storage, collaborators and exports[cite: 3].
Can I use a template?
Yes[cite: 3]. Choose a three-generation, ancestor, descendant, photo, blended-family, school or reunion template and customize it in the editor[cite: 3].
People and Relationships
How do I add a parent, partner or child?
Open the profile of a connected person, choose the relative you want to add, select the relationship type and review the new connection[cite: 3].
Can I add adoptive, foster or step relationships?
Yes, when the corresponding relationship choices are enabled[cite: 3]. Use accurate labels and review how the connection appears in shared and printed views[cite: 3].
Can one person have multiple partners?
Yes[cite: 3]. Add each partner as a separate relationship and connect children to the correct parents[cite: 3]. Check the chart after adding remarriages[cite: 3].
How do I correct the wrong parent?
Edit or remove the relationship from the affected profile[cite: 3]. Do not delete the entire person unless the profile itself is unwanted[cite: 3].
How should I handle duplicate people?
Compare dates, places, parents, partners, children, occupations and sources before merging[cite: 3]. The same name alone is not enough[cite: 3].
What if I do not know an exact date?
Leave it blank or record an approximate value such as about 1885[cite: 3]. Do not invent a precise date to make the profile look complete[cite: 3].
Photos, Stories and Sources
Can I add photographs?
Yes[cite: 3]. Add a clear profile image and record who supplied it, when it may have been taken and who appears in it[cite: 3].
Should I upload documents about living people?
Avoid identification, financial, medical and other sensitive documents[cite: 3]. Collect only what the project genuinely needs[cite: 3].
What counts as a source?
Civil certificates, census records, church registers, obituaries, military files, books, letters, photographs and recorded interviews can all support family information[cite: 3].
What should I do when sources disagree?
Keep both versions in a note, compare the evidence and mark the fact as conflicting until a stronger conclusion can be made[cite: 3].
GEDCOM Import and Export
What is a GEDCOM file?
GEDCOM is a text-based format used to exchange structured genealogy data between compatible programs[cite: 3]. Files commonly end in .ged[cite: 3].
Can I import a tree from another service?
If the service provides a GEDCOM export, upload it into a new private tree and review the result before deleting the original[cite: 3].
Will a GEDCOM import include photographs?
Usually not as complete image files[cite: 3]. Photographs and documents often need to be transferred separately[cite: 3].
Will my imported tree look the same?
No[cite: 3]. GEDCOM transfers structured data rather than the original visual layout[cite: 3]. Custom fields and relationship styles may also differ[cite: 3].
Why did the import create duplicates?
The source may already contain duplicate profiles, or the same data may have been imported more than once[cite: 3]. Compare evidence before merging[cite: 3].
Why should I create a GEDCOM export?
It provides a portable data backup for migration and recovery[cite: 3]. Keep a separate media folder and a readable PDF as well[cite: 3].
Privacy and Collaboration
Is my family tree public?
A new tree should be private by default[cite: 3]. It becomes visible to other people only when the owner invites them or deliberately publishes a limited view[cite: 3].
How are living people protected?
Shared views should hide exact dates, contact details, private notes and sensitive documents[cite: 3]. Verify the precise behavior in the product’s Privacy and Security page[cite: 3].
Can relatives help edit the tree?
Invite trusted people individually and assign viewer or editor access[cite: 3]. Create a backup before major collaborative changes[cite: 3].
Can I revoke an invitation?
Yes[cite: 3]. Remove the person’s access in the tree settings[cite: 3]. Information already copied or downloaded cannot be recalled[cite: 3].
Can search engines find a private tree?
Private trees should not be crawlable or indexed[cite: 3]. Public pages about living people should remain protected according to the verified privacy design[cite: 3].
Can I delete a tree or account?
Use the verified deletion route in account settings and review retention timing[cite: 3]. Export GEDCOM and media before deleting anything you may need[cite: 3].
Printing and Sharing
Which format is best for printing?
PDF is usually best for home or professional printing[cite: 3]. SVG is useful for large posters when the printer supports it[cite: 3].
Why is the text too small?
Too many people or fields are being compressed into the selected page[cite: 3]. Use larger paper, simplify profiles or split the tree into branches[cite: 3].
Can I print the whole tree on one page?
Sometimes, but the result may not be readable[cite: 3]. A poster or several branch charts often works better[cite: 3].
Can I print a blank family tree?
Yes[cite: 3]. Choose a blank template, hide unused fields and export a PDF with enough space for handwriting[cite: 3].
Should living people’s birth dates appear on a printed chart?
Avoid exact birth dates on reunion, school or public displays[cite: 3]. Use a year or hide the field[cite: 3].
Plans, Accounts and Support
What is included in the free plan?
The Pricing page must list verified tree, person, storage, collaborator and export limits[cite: 3]. Do not rely on a generic ‘free’ claim[cite: 3].
What happens if I cancel a paid plan?
Review the verified rules for viewing, editing, exporting, excess storage and deletion[cite: 3]. Create backups before cancellation[cite: 3].
How do I reset my password?
Use the password-reset link on the verified sign-in page[cite: 3]. Support should never ask you to send your existing password[cite: 3].
Will support call me unexpectedly?
No standard support process should begin with an unexpected request for payment, passwords or remote computer access[cite: 3]. Use only verified website channels[cite: 3].
What should I include in a support request?
Provide the page, expected behavior, actual result, exact error, browser, device and a redacted screenshot[cite: 3]. Do not post private family files publicly[cite: 3].
Still Need an Answer?
If this family tree maker FAQ does not resolve the problem, open the Help Center and select the relevant task[cite: 3]. For account-specific issues, use [VERIFIED SUPPORT FORM] and include only the minimum information needed to investigate[cite: 3].
VISIT THE HELP CENTER